Comments on: Lyris HQ Review: Email Service Provider

By: SEO Directories

SEO Directories — Wed, 08 Dec 2010 00:43:09 +0000

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By: Laura

Laura — Wed, 08 Sep 2010 17:00:53 +0000

I can not agree enough! Lyris HQ has been a horrible experience! Lets just skip past the fact that you can only use it in specific browsers, which is only subtly annoying compared to the problems Lyris has with basic functions.

One of the most aggravating things about Lyris, is it’s inability to copy and past content correctly. I find that in the html view only 10% of the time will you be able to delete anything. If you are using the wysiwyg viewer not only can you still not delete any content, but if you decide to paste over the erroneous content with a corrected version, Lyris will paste the content in twice! This frustration is only compounded when you realize that you still cannot delete anything.

I cannot appropriately put into words how painful using Lyris HQ is. Unless you need a way to waste countless hours of your life, do not go near it.

By: Mark

Mark — Wed, 08 Sep 2010 05:06:26 +0000

We’re using Lyris List Manager and could agree more with everything said here… wish I read it before giving them the 10 of thousands it’s cost us so far.

What do you guys recommend for high volume sending? List size of half million, sending 2.5m per month? I’m having a lot of trouble finding anyone who knows high volume email and is not a spammer…

By: kkm760

kkm760 — Mon, 05 Jul 2010 23:30:11 +0000

Why is the app blocking access to view certain websites? I didn ot install this and would like to get rid of it. How do I go about it? Let me know. Thanks,

By: A.M.

A.M. — Tue, 09 Mar 2010 19:42:10 +0000

I’m curious whether anyone has used Lyris HQ for Salesforce? We’re a smaller business and looking to try out an email marketing service that works well in conjunction with Salesforce. We only send emails to approx 1200 or so clients, so we’re in the search for a program that’s affordable and efficient.

By: Lary Stucker

Lary Stucker — Fri, 11 Dec 2009 18:08:21 +0000

PG,
How many emails does your company send per month? That makes all the difference in which Email Service Providers I would recommend.

-Lary

By: PG

PG — Fri, 11 Dec 2009 15:55:00 +0000

Every review here is spot-on. I cannot get the new LyrisHQ interface to do anything I need it to. Basic functions available on EmailLabs are forgotten or deemed unimportant by their team of “experts.” As we are being phased out of EmailLabs, support for the old interface is disappearing, as is it’s functionality. So far, we can’t even copy a message to another list! Switching soon…any suggestions?

By: Ryan

Ryan — Fri, 13 Nov 2009 21:16:01 +0000

Our company has been using Lyris HQ for over a year now, and it has been the worst experience I have ever had with an HTML Email Deployment system. Bad interface, glitchy registrant CSV exports, dropped information when users signed up, undeletable form demographics, lag time, high pricing… should I go on?

Considering the plethora of HTML Email Deployment systems out there, Lyris HQ really has to step up their game. I only wish I was around when our company made the decision to go with them.

Do yourself a favor and skip Lyris HQ.

By: R.S.

R.S. — Wed, 13 May 2009 15:48:07 +0000

Ditto on the functionality issue. The funny part is that the older version (even though it was just as ineffecient and annoying to work with) was better than the new one. Did the EL Product Managers or Developers even care to look at the following features in the New Version of EL:

1) Inserting Symbols
2) FONT Color (this should have been there at the minimum)
3) Underline capability (this should have been there at the minimum)
4) the ablity to send to more than ONE SEGMENT instead of having to copy the email and then send again to another segment

These issues are just the minimum. Lets not talk about how I have to click on a silly text box about 8 times before I can even begin to type anything in my email. I also absolutely love how the subject line NEVER SAVES. Also, I love it when you make a copy of an email and everything seems to copy, except the subject line.

You should know that when creating an HTML email – and you choose to copy the HTML content for the text version – EL doesnt like any commas, quotes, and the spacing is always off.

I dont know why this product was even launched in the first place. I would go back to Constanct Contact in a heartback. It was FAST, effecient, user friendly and layout was clean.

Its absolutely absurd that this product even made it out to businesses.
I wonder if there was any QA done – did the project manager even think to test product?

By: Lindsay

Lindsay — Thu, 26 Feb 2009 20:23:26 +0000

@Andrew

I’m the Email Marketing Product Manager at Lyris and would love the opportunity to chat about your issues with our workflow and listen to any ideas that you may have to improve it. We’re continuing to make great progress in tightening up the application and improving work flow and your input is valuable as we continue this process.

Please don’t hesitate to shoot me an email (lkloepping at lyris dot com).

Thanks!