Comments on: Lyris HQ Review: Email Service Provider http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/ Marketing and Web Analytics Strategies Mon, 05 Jul 2010 23:30:11 +0000 hourly 1 By: kkm760 http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-31 kkm760 Mon, 05 Jul 2010 23:30:11 +0000 http://www.freshclicks.net/?p=43#comment-31 Why is the app blocking access to view certain websites? I didn ot install this and would like to get rid of it. How do I go about it? Let me know. Thanks, Why is the app blocking access to view certain websites? I didn ot install this and would like to get rid of it. How do I go about it? Let me know. Thanks,

]]> By: A.M. http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-30 A.M. Tue, 09 Mar 2010 19:42:10 +0000 http://www.freshclicks.net/?p=43#comment-30 I'm curious whether anyone has used Lyris HQ for Salesforce? We're a smaller business and looking to try out an email marketing service that works well in conjunction with Salesforce. We only send emails to approx 1200 or so clients, so we're in the search for a program that's affordable and efficient. I’m curious whether anyone has used Lyris HQ for Salesforce? We’re a smaller business and looking to try out an email marketing service that works well in conjunction with Salesforce. We only send emails to approx 1200 or so clients, so we’re in the search for a program that’s affordable and efficient.

]]> By: Lary Stucker http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-29 Lary Stucker Fri, 11 Dec 2009 18:08:21 +0000 http://www.freshclicks.net/?p=43#comment-29 PG, How many emails does your company send per month? That makes all the difference in which Email Service Providers I would recommend. -Lary PG,
How many emails does your company send per month? That makes all the difference in which Email Service Providers I would recommend.

-Lary

]]> By: PG http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-28 PG Fri, 11 Dec 2009 15:55:00 +0000 http://www.freshclicks.net/?p=43#comment-28 Every review here is spot-on. I cannot get the new LyrisHQ interface to do anything I need it to. Basic functions available on EmailLabs are forgotten or deemed unimportant by their team of "experts." As we are being phased out of EmailLabs, support for the old interface is disappearing, as is it's functionality. So far, we can't even copy a message to another list! Switching soon...any suggestions? Every review here is spot-on. I cannot get the new LyrisHQ interface to do anything I need it to. Basic functions available on EmailLabs are forgotten or deemed unimportant by their team of “experts.” As we are being phased out of EmailLabs, support for the old interface is disappearing, as is it’s functionality. So far, we can’t even copy a message to another list! Switching soon…any suggestions?

]]> By: Ryan http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-27 Ryan Fri, 13 Nov 2009 21:16:01 +0000 http://www.freshclicks.net/?p=43#comment-27 Our company has been using Lyris HQ for over a year now, and it has been the worst experience I have ever had with an HTML Email Deployment system. Bad interface, glitchy registrant CSV exports, dropped information when users signed up, undeletable form demographics, lag time, high pricing... should I go on? Considering the plethora of HTML Email Deployment systems out there, Lyris HQ really has to step up their game. I only wish I was around when our company made the decision to go with them. Do yourself a favor and skip Lyris HQ. Our company has been using Lyris HQ for over a year now, and it has been the worst experience I have ever had with an HTML Email Deployment system. Bad interface, glitchy registrant CSV exports, dropped information when users signed up, undeletable form demographics, lag time, high pricing… should I go on?

Considering the plethora of HTML Email Deployment systems out there, Lyris HQ really has to step up their game. I only wish I was around when our company made the decision to go with them.

Do yourself a favor and skip Lyris HQ.

]]> By: R.S. http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-26 R.S. Wed, 13 May 2009 15:48:07 +0000 http://www.freshclicks.net/?p=43#comment-26 Ditto on the functionality issue. The funny part is that the older version (even though it was just as ineffecient and annoying to work with) was better than the new one. Did the EL Product Managers or Developers even care to look at the following features in the New Version of EL: 1) Inserting Symbols 2) FONT Color (this should have been there at the minimum) 3) Underline capability (this should have been there at the minimum) 4) the ablity to send to more than ONE SEGMENT instead of having to copy the email and then send again to another segment These issues are just the minimum. Lets not talk about how I have to click on a silly text box about 8 times before I can even begin to type anything in my email. I also absolutely love how the subject line NEVER SAVES. Also, I love it when you make a copy of an email and everything seems to copy, except the subject line. You should know that when creating an HTML email - and you choose to copy the HTML content for the text version - EL doesnt like any commas, quotes, and the spacing is always off. I dont know why this product was even launched in the first place. I would go back to Constanct Contact in a heartback. It was FAST, effecient, user friendly and layout was clean. Its absolutely absurd that this product even made it out to businesses. I wonder if there was any QA done - did the project manager even think to test product? Ditto on the functionality issue. The funny part is that the older version (even though it was just as ineffecient and annoying to work with) was better than the new one. Did the EL Product Managers or Developers even care to look at the following features in the New Version of EL:

1) Inserting Symbols
2) FONT Color (this should have been there at the minimum)
3) Underline capability (this should have been there at the minimum)
4) the ablity to send to more than ONE SEGMENT instead of having to copy the email and then send again to another segment

These issues are just the minimum. Lets not talk about how I have to click on a silly text box about 8 times before I can even begin to type anything in my email. I also absolutely love how the subject line NEVER SAVES. Also, I love it when you make a copy of an email and everything seems to copy, except the subject line.

You should know that when creating an HTML email – and you choose to copy the HTML content for the text version – EL doesnt like any commas, quotes, and the spacing is always off.

I dont know why this product was even launched in the first place. I would go back to Constanct Contact in a heartback. It was FAST, effecient, user friendly and layout was clean.

Its absolutely absurd that this product even made it out to businesses.
I wonder if there was any QA done – did the project manager even think to test product?

]]> By: Lindsay http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-25 Lindsay Thu, 26 Feb 2009 20:23:26 +0000 http://www.freshclicks.net/?p=43#comment-25 <a href="#comment-592" rel="nofollow">@Andrew</a> I'm the Email Marketing Product Manager at Lyris and would love the opportunity to chat about your issues with our workflow and listen to any ideas that you may have to improve it. We're continuing to make great progress in tightening up the application and improving work flow and your input is valuable as we continue this process. Please don't hesitate to shoot me an email (lkloepping at lyris dot com). Thanks! @Andrew

I’m the Email Marketing Product Manager at Lyris and would love the opportunity to chat about your issues with our workflow and listen to any ideas that you may have to improve it. We’re continuing to make great progress in tightening up the application and improving work flow and your input is valuable as we continue this process.

Please don’t hesitate to shoot me an email (lkloepping at lyris dot com).

Thanks!

]]> By: Andrew http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-24 Andrew Sat, 14 Feb 2009 21:09:07 +0000 http://www.freshclicks.net/?p=43#comment-24 I couldn't agree with you more. Great functionality, but absolutely the worst UI of any product of its kind that I've used. The workflow is also unbelieveably bad. For instance, to cancel an email campaign I had scheduled a few weeks ago for a distribution list, I had to know the *exact date* that I had originally created the campaign. Otherwise, I'm unable to even locate a screen where canceling the campaign is an option. I could name at least a dozen workflow issues like this. My impression is that Lyris is on a shopping spree buying companies so they have more neat tools. As a result, they have a bowl of spaghetti noodles that is impossible to navigate. And at $1,000 a month, its a steep price to pay for something that is so difficult to use. I couldn’t agree with you more. Great functionality, but absolutely the worst UI of any product of its kind that I’ve used. The workflow is also unbelieveably bad. For instance, to cancel an email campaign I had scheduled a few weeks ago for a distribution list, I had to know the *exact date* that I had originally created the campaign. Otherwise, I’m unable to even locate a screen where canceling the campaign is an option. I could name at least a dozen workflow issues like this. My impression is that Lyris is on a shopping spree buying companies so they have more neat tools. As a result, they have a bowl of spaghetti noodles that is impossible to navigate. And at $1,000 a month, its a steep price to pay for something that is so difficult to use.

]]> By: Fresh Clicks: Analytics and eMarketing Strategies » Lyris HQ ... http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-23 Fresh Clicks: Analytics and eMarketing Strategies » Lyris HQ ... Sat, 29 Nov 2008 07:25:01 +0000 http://www.freshclicks.net/?p=43#comment-23 [...] Lary Stucker placed an observative post today on Fresh Clicks: Analytics and eMarketing Strategies » Lyris HQ …Here’s a quick excerptEmail Labs is a robust solution that combines all of the Email Marketing features you would want in a modern email Marketing solution such as personalizations, dynamic list segmentation, triggered events and more. … [...] [...] Lary Stucker placed an observative post today on Fresh Clicks: Analytics and eMarketing Strategies » Lyris HQ …Here’s a quick excerptEmail Labs is a robust solution that combines all of the Email Marketing features you would want in a modern email Marketing solution such as personalizations, dynamic list segmentation, triggered events and more. … [...]

]]> By: Alex http://www.freshclicks.net/2008/06/19/email-marketing/lyris-hq-review-email-service-provider/#comment-22 Alex Sat, 16 Aug 2008 11:09:14 +0000 http://www.freshclicks.net/?p=43#comment-22 Your blog is interesting! Keep up the good work! Your blog is interesting!

Keep up the good work!

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